Direct delivery from Kansai Airport to your hotel.
Enjoy sightseeing hands-free.
We make your Osaka trip more comfortable from the day you arrive.
Leave your luggage at the n・e・s・t
Kansai Airport store, and we’ll deliver it to your hotel on the same day.
Have you ever had the following problems?
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You get tired sightseeing while carrying your suitcase.
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You feel it’s a waste of time to go to your hotel just to drop off your luggage.
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It’s hard to find a coin locker big enough for your suitcase.
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You want to start enjoying Osaka as soon as you arrive.
Leave it to n・e・s・t
About n・e・s・t
n・e・s・t is a service that allows you to drop off your luggage at the Kansai Airport store and have it delivered to your hotel in Osaka City on the same day.
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Direct delivery from the airport to your hotel
Your luggage dropped off at the Kansai Airport store will be delivered to your hotel on the same day.
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Enjoy sightseeing right after arrival.
Start exploring Osaka hands-free, without carrying heavy luggage.
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Convenient locations
Service counters directly connected to Kansai Airport Station and Nankai Namba Station make it easy for travelers to use.
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Direct delivery from your hotel to the airport.
You can also send your luggage from your hotel to the Kansai Airport Station. You can pick it up at the Kansai Airport store on the same day.
This convenient “hands-free travel” service offers same-day luggage delivery to accommodations, allowing more visitors to enjoy sightseeing in Osaka with ease.
Learn about n・e・s・t through our video.
Services & Fees
Temporary Luggage Storage
per item per day
¥800 (tax included)
We accept all items at the same flat rate, regardless of size.
Drop-off hours:
9:30 a.m. to 8:30 p.m.
- You can also make a reservation in advance through Bounce.
- Payment can be made at the store counter. Available payment methods are credit cards (insert or tap), QR
code payments (PayPay, WeChat Pay, and Alipay), transportation IC cards (e.g., Suica and ICOCA), and other
touch payments (iD and QUICPay).
*Cash is not accepted.
Luggage delivery
per item
¥2,500 (tax included)
Delivery is available at a flat rate, regardless of luggage size.
- We cannot provide this service for accommodations such as private lodgings or Airbnb properties without front desk staff.
- Luggage delivery is limited to hotels within Osaka City. (Some hotels are excluded.)
- Advance online reservation is required. (Reservations can also be made on the Airporter website.)
- Walk-in reservations are also accepted at the counter until the reservation deadline.
- Payment can only be made through the Airporter website.
- Accepted payment methods are credit card, WeChat Pay, Alipay, and PayPal.
- Hotel delivery is not available from the Nankai Namba store.
Luggage eligible for temporary storage and delivery
- Total of three dimensions within 220 cm
- Weight within 30 kg
- Value within ¥300,000
W+D+H≦220cm
Delivery deadlines and pickup times
Conditions for eligible hotels
Hotels in Osaka City with front desk staff who can handle luggage receipt and delivery procedures
How to use
Luggage delivery service
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1. Apply for the service
Please apply online. You can place an order simply by selecting the drop-off location and delivery destination. A variety of easy and secure payment methods are available. After making your reservation, you will receive a detailed email on how to use the service.
Please be sure to check it. Make sure to keep your transaction number. -
2. Drop off your luggage at the designated location.
Drop off your luggage at the counter of the Kansai Airport store or the Namba store, or at your hotel front desk. Only a simple tag entry is required; no waybill is needed.
Please note that luggage without a prior reservation cannot be accepted. -
3. Enjoy sightseeing hands-free.
Spend the day without worrying about your luggage!
Since you’re hands-free, you can also walk safely while holding your child’s hand. -
4. Pick up your luggage.
When the time comes, collect your luggage at the counter of the Kansai Airport store, the Namba store, or at your hotel front desk.
Temporary luggage storage service
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1. Leave your luggage at n・e・s・t
Leave your luggage at the counter of the Kansai Airport store or the Namba store. You can also make a reservation in advance through Bounce.
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2. Make your payment
Payment can be made at the store counter. Available payment methods are credit cards (insert or tap), QR code payments (PayPay, WeChat Pay, and Alipay), transportation IC cards (e.g., Suica and ICOCA), and other touch payments (iD and QUICPay).
*Cash is not accepted. -
3. Pick up your luggage
Pick up your deposited luggage by the designated time.
Store Information
n・e・s・t Kansai Airport store
Services
- ①Temporary luggage storage
- ②Luggage delivery (to n・e・s・t Namba or hotels in Osaka City)
- ●Address: Senshukukonaka, Tajiri Town, Sennan County, Osaka Prefecture, 549-0011, Nankai Railway Kansai Airport Station (outside the ticket gate)
- ●Business hours: 9:00 a.m. to 9:00 p.m.
- ●Phone: 050-1808-6439
- ●Email: kansai.nest@airporter.co.jp
n・e・s・t Nankai Namba store
Services
- ①Temporary luggage storage
- ②Luggage delivery(To n・e・s・t Kansai Airport)
- ●Address: 5-1-60 Namba, Chuo Ward, Osaka City, Osaka Prefecture, 542-8503, Nankai Namba Station 2F, in front of the central ticket gate (outside the ticket gate)
- ●Business hours: 9:00 a.m. to 9:00 p.m.
- ●Phone: 050-1808-6439 (9:00 a.m. to 9:00 p.m.)
- ●Email: namba.nest@airporter.co.jp
FAQ
About orders and delivery times
By what time should I drop off my luggage to have it delivered on the same day?
Luggage checked in at the airport by 2:30 p.m. can be picked up at your hotel after 8:00 p.m. on the same day. With regard to a hotel-to-airport delivery, drop off your luggage at the hotel by 9:00 a.m. on the day of your flight. You can pick up your luggage between 4:00 p.m. and 8:30 p.m. on the same day.
By what time should I make a reservation?
For a hotel-to-airport delivery, please make your reservation by 9:00 p.m. on the previous day. For airport-to-hotel delivery, make your reservation by 2:30 p.m. on the same day.
What are your customer service hours?
Our customer service is available from 8:00 a.m. to 11:00 p.m.
*It is operated by Airporter.
Can I still drop off my luggage after the reserved time?
If you miss your reserved time, your reservation may be canceled regardless of the reason. Please note that no refund will be available in such cases.
Regarding luggage size
Is there a weight limit?
It is up to 30 kg.
How about sending an item not listed on the website?
We apologize for the inconvenience, but please contact our customer service.
Regarding payment methods
How can I pay?
We accept credit cards (VISA, Master, JCB, AMEX, Diners), PayPal, Alipay, and WeChat Pay.
Can I pay in cash?
We’re sorry. Please use a credit card, PayPal, Alipay, or WeChat Pay.
Can I pay at the counter when picking up my luggage?
We’re very sorry, but as payment is required in advance, payment at the n・e・s・t counter is not accepted.
Can I get a receipt?
Yes, you can. Please contact our customer service.
Regarding delivery areas and pickup locations
Tell me the delivery areas.
Delivery is available between Kansai International Airport and your hotel in Osaka City.
Where should I drop off my luggage?
Please leave it at the hotel front desk or at the n・e・s・t counter.
Where can I find the luggage tag?
Please inquire with the hotel or the counter staff.
How can I send my luggage to Terminal 2 at Kansai International Airport (KIX)?
We’re sorry. Delivery is available only to the n・e・s・t Kansai Airport store.
After receiving your luggage there, please proceed to Terminal 1 or Terminal 2.
Can I send it to a hotel in Tokyo?
We’re sorry. It is not available as it is outside our service area.
Regarding changes and cancellations
What should I do if I want to change or cancel my reservation?
Please contact our customer support.
【Cancellation Policy】
If you contact us by 11:00 p.m. on the day before pickup: 0% (full refund of the amount paid online)
If you contact us after 11:00 p.m. on the day before pickup: 100% (charged as a cancellation fee)
If you fail to contact us in advance: 100% (charged as a cancellation fee)
* If you made your reservation through an external booking site, please refer to that site’s cancellation
policy.
About reservations
How many days in advance can I make a reservation?
We accept reservations up to six months in advance.
I want to make a reservation in advance, but I haven’t checked in to the hotel yet so I don’t know my room number.
Please enter your check-in date (scheduled date: XX [month] XX [day]) in the room number field on the reservation form to complete your reservation. We would appreciate it if you could share your room number with our customer service after checking in.
I made a reservation, but I haven’t received a confirmation email.
We’re very sorry. Please contact our customer service.
Can I track my luggage?
We will notify you by email after pickup and after delivery.
Where can I find the order number (transaction number)?
It is stated in the reservation confirmation email from us.
Others
Can I send my luggage from a private lodging, company, or home?
We cannot provide the service for accommodations without on-site staff.
I have multiple pieces of luggage. Do I need a tag for each one?
Yes. You need one tag per piece of luggage.
Is the service safe?
The service is officially operated by Airporter and Nankai Electric Railway, so you can use it with confidence.
Cancellation Policy
- If you contact us by 11:00 p.m. on the day before pickup: 0% (full refund of the amount paid online)
- If you contact us after 11:00 p.m. on the day before pickup: 100% (charged as a cancellation fee)
- If you fail to contact us in advance: 100% (charged as a cancellation fee)
Customer Support
(business hours: 8:00 a.m. to 11:00 p.m.)
*It is operated by Airporter.
070-4816-0001
TEL.
050-3702-9200
